Support
Get help with WaxRoom
Email [email protected] and a person on the team will read it. WaxRoom is made by the team behind CardGrader.AI, so your message goes to the same support team that answers CardGrader.AI.
WaxRoom is not open yet and nothing is for sale. The answers on this page describe the app as it is being built, and details may change before launch.
How to reach us
- By email: [email protected]. This works whether or not you have the app.
- In the app: tap Account in the bar at the bottom of the screen, then Contact support (this opens an email to the same address) or Send feedback (a short form that goes straight to the team).
We aim to reply within a few business days. That is a goal, not a promise: replies can take longer at busy times, such as right after launch.
What to put in your message
The more of this you include, the fewer emails it takes to sort out:
- The email address on your WaxRoom account. It is shown at the top of the Account screen. Writing from that address helps us find your account quickly.
- What happened, and roughly when. What you tapped, what you expected, and what you saw instead.
- Which pack or card it is about, if it is about one: the pack's name, the card's name, and the date you opened it.
- Your phone and its system version, for example "iPhone 15, iOS 26" or "Pixel 8, Android 16".
- A screenshot, if you have one.
Never send a password or a full payment card number. We will never ask for either.
Common questions
Can I use my CardGrader.AI account?
Yes. WaxRoom and CardGrader.AI share one account. Sign in to WaxRoom the same way you sign in to CardGrader.AI, and you are in the same account.
How do I delete my account?
In the app, tap Account, scroll to the bottom and tap Delete account. You can also ask by email without the app. The delete account page has both ways, and what is deleted.
How do I set a spending limit or take a break?
Tap Account, then Spend caps and self-exclusion. You can set a daily or weekly limit, or exclude yourself, which blocks purchases on your account.
How do I turn pack and shipment alerts on or off?
Tap Account, then use the Pack and shipment alerts switch. Turning it off stops alerts to that phone. If alerts are blocked in your phone's own settings, turn them on there under Notifications, WaxRoom.
Can I skip the opening animation?
Yes. Tap Account and turn on Always skip the rip animation. Skipping never changes the card: it is drawn on WaxRoom's servers before the animation starts.
Where do I see my cards and my credit?
Cards you keep are in the Vault tab. Your credit balance is at the top of the Account screen, and the Ledger button next to it lists every change to it.
More help
- The WaxRoom FAQ: what WaxRoom is, and who it is for.
- Guides: digital packs, how cards are picked and shipped, and PSA grades.
- Delete your WaxRoom account: in the app or by email.
- Privacy policy and terms of use and sale.